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It is normal for a small amount of food to be left unchopped/sliced/grated so that the food pusher does not grate against the sharp blades on the cone/cassette.
Some food is unsuitable for chopping/slicing/grating. Ensure you are using the correct cone/cassette for the food you are trying to prepare and that the food is positioned in the correct position first in the feed tube before slicing/grating/chopping. Also the ingredients you use must be firm and fresh quality to get satisfactory results and avoid accumulation of food in the holder (information will depend on model of product).
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
If pieces of food get stuck to the side of the bowl (ham, onions, etc.), switch off the appliance, take out the plug, remove the pieces with the help of a spatula, and re-distribute them in the bowl. Plug the appliance in again and pulse 2 or 3 times more. NEVER put your fingers or hands in the bowl, or near the blade.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
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